Privacy and cookies policy

Privacy and cookies policy

Last Updated: 17th May 2018

At Severnshed Restaurant we’re working hard to serve you delicious food every day. Looking after the personal data you share with us as part of the meal experience is an important part of this. We want you to be confident that your data is safe and secure with us understand how we use it to offer you a better and more personalised experience.

What this Policy covers

The data controller is Charterhouse Leisure Limited, trading as Severnshed Restaurant (referred

to in this policy as “we” or “us”).

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this privacy and cookies policy (“Policy”), which:

This Policy also applies if you contact us or we contact you about our Services.

Trusted, specialised suppliers may need to collect and use personal data to provide you with promotional material and offers specifically for you. They have their own privacy policies that explain how they use your personal data.

Our Website and Wifi may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.

Personal data we collect

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.

When you register for our Services, you may provide us with:

When you dine with us or browse our Website we may collect:

Other sources of personal data

We may also use personal data from other sources, such as specialist companies that supply information for our Business Partners For example, this other personal data helps us to:

How and why we use personal data

This section explains in detail how and why we use personal data.

Make our Services available to you

  • Manage the accounts you hold with us
  • Offer you promotions, special offers and discounts

Why do we process your personal data in this way? We need to process your personal data so that we can manage your customer accounts, provide you with information on our services that may be of interest to you the goods and services you want to buy and help you with any issues or questions you may have.

Manage and improve our day-to-day operations

  • Manage and improve our Website

Why do we process your personal data in this way? We use cookies and similar technologies on our Website to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Website. You can disable other cookies but this may affect your customer experience. For more information about cookies and how you can disable them, see the cookies and similar technologies section.

  • Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you

Why do we process your personal data in this way? We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our product range, services and restaurants. This allows us to serve you better as a customer.

  • Detect and prevent fraud or other crime

Why do we process your personal data in this way? It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.

Personalise your Severnshed Restaurant experience

  • Use your online browsing behaviour in-store to help us better understand you as a customer and provide you with personalised offers and

Why do we process your personal data in this way? Looking at your browsing behaviour and bookings allows us to personalise our offers and services for you. This helps us meet your needs as a customer.

Why do we process your personal data in this way? We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to services we offer, which also means we can offer you services that better meet your needs as a customer. You can change your marketing choices when you register with us, and at any time after that.

Contact and interacting with you

Why do we process your personal data in this way? We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications

Why do we process your personal data in this way? We need to process your personal data so that we can manage the promotions and competitions you choose to enter.

Why do we process your personal data in this way? We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our Services.

To help us to better understand you as a customer and to be able to provide you with services and marketing communications, including online advertising, that are relevant to your interests we also combine with personal data collected from our Website and other sources.

Sharing personal data with Service Providers

This section explains how and why we share personal data with Business partners and Service Providers. When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

Service Providers – our online media channels

We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments and delivering orders. We only share personal data that enable our Service Providers to provide their services.

Some of the Service Providers we work with operate online media channels and they place relevant online advertising for our products and services, as well as those of our suppliers and our Business partners, on those online media channels on our behalf. For example, you may see an advert for our products and services as you use a particular social media site or watch television through your pay TV account.

Fishbowl

Fishbowl are one of our main service providers. Fishbowl help us to use personal data to help improve our understanding of customers and personalise your customer experience. You can find out more about what Fishbowl do here www.fishbowl.com

Resdiary

Resdiary are one of our main service providers. Resdiary manages table reservations application, with booking made online, by telephone or in person. Resdiary help us to use personal data to help improve our understanding of customers’ booking preferences and personalise your customer experience. You can find out more about what resdiary do here www.resdiary.com

Aabyss

Aabyss are one of our main service providers. Aabyss manage our IT support and manage our Wifi provision within our restaurants. Aabyss help us to use personal data to help improve our understanding of customers’ booking preferences and personalise your customer experience. You can find out more about what Aabyss do here www.aabyss.co.uk

Sharing personal data with other organisations

This section explains how and why we share personal data with other organisations. We may share personal data with other organisations in the following circumstances:

How we protect personal data

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy.

Marketing and market research

This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices by email at any point by emailing customerservice@severnshedrestaurant.co.uk

We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

Cookies and similar technologies

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our Website. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.

How we use Cookies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our Website, and we use them to improve your customer experience. For example, we use Cookies to do the following:

Improve the way our Website works

Cookies allow us to improve the way our Website work so that we can personalise your experience and allow you to use many of their useful features.

For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Website.

Improve the performance of our Website

Cookies can help us to understand how our Website is being used, for example, by telling us if you get an error messages as you browse.

These Cookies collect data that is mostly aggregated and anonymous.

Deliver relevant online advertising

We use Cookies to help us deliver online advertising that we believe is most relevant to you

on our Websites and other organisations’ websites such as www.resdiary.com.

Cookies used for this purpose are often placed on our Websites by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our Websites and on other organisations’ websites. You may also see adverts for other organisations on our Websites.

Measuring the effectiveness of our marketing communications, including online advertising

Cookies can tell us if you have seen a specific advert, or section of our website, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.

We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.

Your choices when it comes to Cookies

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies at (http://www.allaboutcookies.org/) and (http://www.youronlinechoices.com/uk/)

If you choose to disable some or all Cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.

Your rights

Under the Data Protection Act 1998, you have the right to see the personal data we hold about you. This is called a Subject Access Request.

If you would like a copy of the personal data we hold about you, please write to: Data Protection Officer, care of Severnshed Restaurant.

You can also email us at subjectaccessrequest@severnshedrestaurant.co.uk.

The law allows us to charge an administration fee of £10. If you write to us by post, please enclose a cheque or postal order for £10 made payable to “Charterhouse Leisure Limited".

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please contact us and we will amend them.

How to contact us

If you have any questions about how we collect, store and use personal data please contact us:

Telephone Number: 02089 730864

Email: customerservice@severnshedrestaurant.co.uk Write to us:

Customer Service Team Charterhouse Leisure Ltd 5A Hampton Road, Hampton Hill, Middlesex,

TW12 1JN